Return & Refund Policy

Effective Date: June 29, 2026

Return & Refund Policy

At Utkal Enterprises, customer satisfaction is our priority. We strive to supply high-quality automotive spare parts and accessories. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Eligibility for Returns

Products may be eligible for return if all of the following conditions are met:

1. The return request is made within 7 days of receiving the order.
2. The product is unused, uninstalled, and in its original condition.
3. The item is returned in its original packaging with all accessories, labels, manuals, and invoices.
4. The product has not been damaged, modified, or tampered with after delivery.
5. Proof of purchase (invoice or order confirmation) is provided.

Products returned without prior approval may not be accepted.

2. Non-Returnable & Non-Refundable Items

The following products are not eligible for return or refund:

1. Special-order or custom-manufactured parts
2. Electrical and electronic components that have been installed or used
3. Products showing signs of installation, damage, misuse, or alteration
4. Items returned without original packaging
5. Clearance, promotional, or final sale items (unless defective)
6. Products damaged due to improper installation or handling

3. Incorrect or Damaged Products

If you receive:

1. A damaged product
2. An incorrect product
3. A manufacturing-defective product

Please notify us within 48 hours of delivery by providing:

1. Order number
2. Product photographs
3. Images of the packaging
4. Description of the issue

After verification, we will arrange a replacement or refund, depending on product availability and the nature of the issue.

4. How to Request a Return

To initiate a return, please contact our customer support with the following information:

1. Order Number
2. Customer Name
3. Contact Number
4. Product Name
5. Reason for Return
6. Photographs (if applicable)

Our support team will review your request and provide return instructions.

Returns should not be shipped without prior authorization.

5. Return Shipping

Unless the return is due to our error (wrong product, damaged item, or manufacturing defect), customers are responsible for return shipping costs.

Customers are advised to use a reliable courier service with shipment tracking, as Utkal Enterprises is not responsible for lost return shipments.

6. Inspection and Approval

After receiving the returned product, our quality inspection team will examine the item.

If the return meets the conditions outlined in this policy, the refund or replacement will be approved.

If the product does not meet our return requirements, it may be shipped back to the customer without a refund.

7. Refund Process

Approved refunds will be processed within 7–10 business days after successful inspection.

Refunds will be issued through the original payment method whenever possible.

Depending on your bank or payment provider, the credited amount may take an additional 3–10 business days to appear in your account.

8. Partial Refunds

Partial refunds may apply in situations such as:

1. Products returned with missing accessories
2. Damaged or incomplete packaging
3. Minor customer-caused damage
4. Products showing signs of handling beyond inspection

Any deductions will be communicated before processing the refund.

9. Warranty Claims

Products covered under a manufacturer's warranty should be claimed according to the applicable warranty terms.

Warranty claims may require:

1. Original invoice
2. Product photographs
3. Description of the issue
4. Inspection by our technical team or manufacturer

Warranty claims may result in repair, replacement, or refund, depending on the manufacturer's policy.

10. Cancellation Policy

Orders may be cancelled before dispatch.

Once an order has been shipped, it cannot be cancelled and will be subject to this Return & Refund Policy.

Custom-made or special-order products cannot be cancelled once production or procurement has begun.

11. Communication

Customers will receive updates regarding their return or refund request via email or phone.

For any questions regarding your return status, please contact our customer support team.

12. Limitation of Liability

Utkal Enterprises shall not be liable for indirect, incidental, or consequential damages arising from the purchase, installation, or use of any products supplied.

Our liability shall not exceed the purchase price of the product.

13. Governing Law

This Return & Refund Policy shall be governed by the laws of India.

Any disputes arising from purchases made through our website shall be subject to the exclusive jurisdiction of the competent courts in Bangalore, Karnataka, India.

14. Contact Us

For any return, refund, or warranty-related enquiries, please contact:

Utkal Enterprises

Website: https://utkalenterprises.net

Email: support@utkalenterprises.net

Phone: +91-9606566333

Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST)

We appreciate your trust in Utkal Enterprises and remain committed to providing quality products and excellent customer service.