1. Eligibility for Refunds:

   • Clearly define the conditions under which customers are eligible for a refund.
   • Specify that refunds are typically applicable for unused, undamaged parts that are returned within a certain timeframe.

2. Refund Requests:

   • Instruct customers on how to initiate a refund request, such as by contacting customer support or filling out a refund request form.
   • Provide the necessary information customers need to include in their refund request, such as order details, reason for refund, and proof of purchase.

3. Refund Processing Timeframe:

   • Outline the expected timeframe for processing refund requests.
   • Inform customers that the actual refund may take additional time to reflect in their account depending on the payment method and banking processes.

4. Refund Methods:

   • Explain the available refund methods, such as returning the funds to the original payment method or offering store credit.
   • State any limitations or exclusions on refund methods, if applicable.

5. Return Shipping Costs:

   • Clarify who is responsible for covering the shipping costs associated with returning the parts.
   • Specify if the seller will provide a prepaid shipping label or if customers need to arrange and pay for return shipping themselves.

6. Refund Amount and Deductions:

   • Explain how the refund amount will be calculated, including any deductions for restocking fees, return shipping costs, or other applicable charges.
   • Provide transparency in the calculation process and ensure it aligns with the terms and conditions previously outlined.

7. Non-Refundable Items:

   • Specify any items or scenarios that are non-refundable, such as custom-made or special-order parts, or parts that have been used, damaged, or modified.

8. Refunds for Warranty Claims:

   • Describe the process for refunds related to warranty claims.
   • Outline any additional requirements or documentation needed to process refunds for warranty claims.

9. Communication and Updates:

   • Explain how customers will be informed about the status of their refund requests.
   • Provide contact information for customers to inquire about the progress or updates regarding their refund requests.

10. Dispute Resolution:

    • Mention the steps to resolve any disputes related to refund requests, such as through negotiation, mediation, or arbitration.
    • Indicate the governing law and jurisdiction for resolving disputes if necessary.

Remember, this is a general outline and may need to be customized to fit the specific practices and requirements of the car and bus part sale business. It's advisable to consult with legal professionals or adapt the refund policy provided by a legal expert to ensure compliance with applicable laws and regulations in your jurisdiction.